Refund policy

At tiddbit, we see our customers as part of our family, and your happiness matters to us.

Cancellation Policy:

At tiddbit, we strive to ensure smooth and efficient order processing experience. Our typical order processing time is 1-2 business days after receiving your order. During this time, you may cancel your order as long as it is still in the "processing" stage. Once the status of the order changes to "shipped", cancellations will no longer be possible.

To initiate a cancellation, please contact our customer support team at support@tiddbit.com. If the cancellation request is accepted, we will process your refund within 7 business days of acknowledging your request.

Note: Orders that have already been shipped cannot be canceled.

Return Policy:

We want you to be fully satisfied with your purchase. If you wish to return your order or product, we accept returns within 7 days of delivery under the following conditions:

  1. Wrong Product Delivered
  2. Missing Items
  3. Damaged Products
  4. Expired Products

Returns will not be accepted for any reason other than the ones listed above.

To submit a return request, please email our support team at support@tiddbit.com with clear photos of the damaged or incorrect item(s) within 7 days of receiving your order.

Important Notes:

  • Products that have been used, have broken seals, or have tampered serial numbers are not eligible for return.
  • Once we receive the returned product, our team will inspect it and validate the claim.
  • If the return request is approved, we will offer either a refund or a replacement.
  • In cases where the return is deemed ineligible, the product will be sent back to you.

Refund Policy:

We aim to process refunds as promptly as possible:

  • For Online Payments: The refund will be issued to the original payment method (debit/credit card, bank, wallet, etc.) within 7 working days of receiving your request.
  • For COD Orders: The refund will be processed to your bank account within 14 working days of receiving your refund request.

You will receive notifications via WhatsApp, SMS, or Email to confirm the cancellation of your order and the refund process. Additionally, once your refund reference ID is generated by our payment partner, you will receive a notification with this information.

Typically, the refund will be reflected in your original payment method 7-14 days after receiving the reference ID.

Contact Us:

For any questions or assistance regarding our Cancellation, Return, and Refund policies, please feel free to reach out to us:

Customer Care Hours:

Monday to Saturday: 10:00 AM - 7:00 PM

We are here to assist you and ensure you have the best possible experience with our service.